Shipping policy

Everything we sell is made to order in our workshop near Chichester, so please allow time for your items to be built before they ship.

Lead times

Our standard lead time is approximately 10 working days from order. We'll confirm the exact timeline when we acknowledge your order. Larger or bespoke builds may take longer — we'll always let you know the expected dispatch date in advance. If you have a fixed deadline (a shoot date, an event, an install), tell us before ordering and we'll confirm whether we can meet it.

Delivery

We deliver across UK mainland. Delivery is calculated at checkout based on the size and weight of your order — smaller items ship by courier, larger builds by pallet. For Scottish Highlands & Islands, Northern Ireland, offshore UK and international orders, please contact us for a delivery quote before ordering.

Collection

You're welcome to collect your order free of charge from our workshop near Chichester. Select "Local pickup" at checkout and we'll let you know when your order is ready.

Larger & bespoke orders

For large, heavy or fragile builds we arrange the appropriate transport and quote it directly rather than at checkout. Please ensure there is suitable access for pallet delivery and someone available to receive and check the goods. If you're unsure about access or handling, get in touch before you order.

Prices & VAT

Product prices are shown excluding VAT. VAT is applied at checkout. Most of our customers are trade and VAT-registered.

Damaged or faulty items

Please inspect your order on arrival. If anything arrives damaged or faulty, contact us within 7 days at james@granary.digital with photos and your order number, and we'll arrange a repair or replacement. This does not affect your statutory rights.

Questions

For anything to do with delivery, lead times or collection, email us at james@granary.digital.